Shipping policy

Shipping Policy

Last Updated: January 11, 2026

Thank you for shopping at NIICY. We are committed to providing a transparent and reliable shipping experience. This policy outlines everything you need to know about how we process and ship your orders. All policies are designed to be fully compliant with Google Merchant Center standards.

This policy applies to all orders placed on niicy.com, operated by NIICY, a brand of Mobile Gear LLC.

1. Order Processing & Handling Time

We process orders on business days, which are Monday through Friday, excluding public holidays in the United States.

Order Cut-Off Time: Our daily order cut-off time is 12:00 PM Pacific Standard Time (PST).

Same-Day Processing: Orders placed before 12:00 PM PST on a business day will be processed and prepared for shipment on the same day.

Next-Day Processing: Orders placed after 12:00 PM PST or on a weekend/holiday will be processed on the next business day.

Handling Time: Our standard handling time is 1-3 business days. This is the time it takes for us to prepare your order for shipment after it has been processed.

2. Shipping Rates & Delivery Estimates

We currently ship exclusively to addresses within the United States.

Total Estimated Delivery Time Breakdown:

Handling Time: 1-3 business days

Transit Time: 5-8 business days

Please note: Delivery times are estimates and begin from the date of shipment, not the date of order. While we strive to meet these estimates, delivery can take longer due to unforeseen circumstances with the shipping carrier or high-volume periods 

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours, allowing you to monitor the progress of your delivery.

4. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses.

We only ship to addresses within the United States. We do not offer international shipping at this time.

5. Damaged or Lost Packages

NIICY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

We recommend saving all packaging materials and damaged goods before filing a claim. If you need assistance or have not received your order within the estimated delivery window, please contact us at support@niicy.com, and we will do our best to assist you.

6. Contact Information

For any questions about your order or our Shipping Policy, please do not hesitate to contact us.

Email: support@niicy.com (We promise a 24-48 hour response time)

Phone: +1 (971) 412-2074 (Mon-Fri, 10 AM - 6 PM PST)

Business Address:
Mobile Gear LLC
16842 NW Viola St
Portland, Oregon 97229-1457
United States