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Return & Refund Policy
Last Updated: January 11, 2026
At NIICY, we are dedicated to ensuring you have a positive shopping experience. Our policies are designed to be transparent, fair, and fully compliant with Google Merchant Center standards. This document outlines the specific procedures for returns and refunds for all purchases made from niicy.com, operated by NIICY, a brand of Mobile Gear LLC.
1. Our 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. If you are not completely satisfied with your purchase, you can return it for a full refund or an exchange, provided the item is:
Unworn, unwashed, and in its original, resalable condition.
With all original tags and packaging intact.
Free of any stains, odors, or damage.
Non-returnable items include gift cards and items marked as "Final Sale."
2. Return Shipping Costs: 100% Covered by Us
To provide maximum clarity and a superior customer experience, we cover the cost of return shipping for all eligible returns within the United States, regardless of the reason.
|
Return Reason |
Return Shipping Cost |
Who Pays? |
|
Defective, Damaged, or Incorrect Item |
Free |
NIICY (We provide a prepaid label) |
|
Customer Remorse (e.g., wrong size, don't like the style, changed mind) |
Free |
NIICY (We provide a prepaid label) |
How it works: When you initiate a return, we will email you a free, prepaid shipping label. Simply print it, attach it to your package, and drop it off. There is no cost to you.
3. Restocking Fees: Absolutely None
We believe in a transparent and fair return process. Therefore, we want to state this clearly:
We do not charge any restocking fees on any returns.
You will receive a full refund for the purchase price of the returned item.
4. Refund Processing Timeline
Once your returned item is received and inspected at our facility, we will process your refund promptly.
Inspection & Notification: We will send you an email notification within 2-3 business days of receiving your return to confirm its approval.
Refund Issuance: A full refund will be issued to your original method of payment.
Time to Appear: Please allow 5-7 business days for the refund to reflect in your bank account or on your credit card statement. The total time from when you ship the return to when you see the refund is typically within 10 business days.
If you have not received your refund after this period, please contact us at support@niicy.com.
5. Sizing & Product Details
To help you make the best choice and avoid returns, we are committed to providing accurate product information.
US Standard Sizing: All our apparel uses standard US sizing. We do not use "Asian sizing" or other non-standard measurements.
Detailed Size Charts: Every product page includes a detailed size chart with measurements in inches. We strongly encourage you to check your measurements against the size chart before placing an order to ensure the perfect fit.
6. How to Start a Return
Contact Us: Email our support team at support@niicy.com with your order number and the reason for your return.
Get Your Label: We will reply within 24-48 hours with your free, prepaid return shipping label.
Ship It: Pack the item securely and drop it off at the designated carrier.
7. Contact Information
For any questions about this policy, please contact us. We are here to help.
Email: support@niicy.com (We promise a 24-48 hour response time)
Phone: +1 (971) 412-2074 (Mon-Fri, 10 AM - 6 PM PST)
Business Address:
Mobile Gear LLC
16842 NW Viola St
Portland, Oregon 97229-1457
United States
