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1. How long does it take to process my order?
All orders are processed within 1 to 3 business days (Monday–Friday, excluding public holidays).
2. How long will delivery take?
Once shipped, orders typically arrive within 5 to 8 business days, depending on your location.
3. Do you ship internationally?
Currently, we ship only within the United States.
4. How much does shipping cost?
We offer free shipping on all orders—no minimum purchase required.
5. Can I change my shipping address or cancel my order?
Yes, but you must contact us at support@niicy.com within 24 hours of placing your order. After that, changes or cancellations are not possible.
8. What is your return policy?
You can return items within 15 days of delivery if they are unused and in original packaging.
9. How do I start a return?
Email support@niicy.com to start a return. A prepaid return label is provided free of charge.
10. Are there restocking fees?
No, we do not charge restocking fees.
11. How long does it take to receive a refund?
Refunds are processed to your original payment method within 7 business days after approval.
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
13. What currency are orders charged in?
All transactions are in United States Dollars (USD).
Currency conversion fees may apply for international cards.
14. Are taxes included?
Applicable taxes are calculated at checkout based on your shipping address, if applicable.
15. Is my payment information secure?
Yes, we use secure encryption and verified payment gateways to protect your data.
