1. How long does it take to process my order?

We typically process orders within 1 to 3 business days (Monday to Friday). Orders placed before 12:00 AM (midnight) will begin processing the same business day.

2. How long will it take to receive my order?

After processing, shipping usually takes 5 to 8 business days, depending on your location.

3. How much does shipping cost?

Shipping costs are calculated at checkout based on your shipping address and selected method.

4. Do you offer international shipping?

Currently, we only ship within the United States. Stay tuned for international shipping in the future!

5. Can I return or exchange an item?

Yes! We accept returns and exchanges within 15 days of delivery for items in new condition. Returns are free with a prepaid label included in your package.

6. How do I start a return or exchange?

Please contact us at support@niicy.com with your order number and reason for the return or exchange. We’ll guide you through the process.

7. When will I receive my refund?

Once we receive your return, your refund will be processed within 7 business days back to your original payment method.

8. What payment methods do you accept?

We accept major Credit/Debit Cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

9. What currency are your prices listed in?

All prices on our website are listed in USD (United States Dollars).

10. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it by emailing us at support@niicy.com.

11. Is shopping on NIICY secure?

Absolutely. We use industry-standard encryption and fraud protection to ensure your personal and payment information stays safe.